Maintenance Supervisor
We are looking for outstanding candidates like you to join our team! If you are also looking for a great place to work where you can influence change and add value then apply now!
Do you love to collaborate and help businesses thrive? At Qualis as a Maintenance Supervisor you will be undertaking a range of general supervisor duties which include managing multi-skilled trades team to deliver excellent, customer-focussed maintenance services to our customers.
This exciting opportunity will be based in Loughton, Essex. You will join us on a full-time basis in return for a salary between £37,000 to £40,000 per annum. Salary will reflect your skills and knowledge.
You will also receive other benefits including:
- Opportunity to earn a performance related cash bonus of up 15% of salary
- Pension scheme contributions set at 7% of salary
- Life Insurance cover at 4 x your annual salary
- Private healthcare
- 25 days a year holiday, plus bank holidays
Your role and responsibilities:
- To manage and motivate the team to deliver excellent customer focused services, resulting in high levels of customer satisfaction. To include responsibility for recruitment, training and performance management in accordance with our policies
- To ensure that all work and activities are carried out in a safe and responsible manner, paying particular regard to standards of cleanliness and tidiness, controlling and minimising noise and dust levels
- That the client’s key performance metrics are met, and maintenance activities are completed on time, to the correct quality and budget
- To ensure operatives work within the pre-allocated appointment system, keeping pre-arranged appointments and driving efficiency and productivity levels
- To collect and monitor individual and team performance information to ensure targets are met
- To carry out inspections to properties providing detailed reports and specification of works for our client, external and internal colleagues
- Authorising works, variations and invoices within agreed guidelines and limits
- To carry out pre- and post-inspections of properties to ensure value for money and high levels of quality is achieved
- To ensure that operational ICT systems are updated in a timely manner across all staff, with all works recorded, completed/ closed and costed to enable accurate financial and performance reports
- Monitoring and driving productivity in conjunction our materials suppliers to reduce unproductive time and to improve our first-time fix rate through improvement of the van stock and use of data
- To monitor sub-contractors ensuring completion of works within agreed standards and targets
- To ensure operatives are able to fault find and accurately diagnose the repair or work required, determine the most efficient and effective value for money solution, while achieving a first-time fix
- To periodically carry out van stock audits and checks to equipment, examples include; steps and ladders
- Monitoring and implementation of health and safety arrangements such as; auditing, inducting new staff, reviewing training requirements and risk assessments
- To investigate and respond to customer feedback as required and in line with our policies and using this information to identify and implement or recommend service improvements and innovations
- To undertake flexible working patterns as required to provide effective, customer-focussed services. This may include taking part in the standby duty rota outside of normal office hours
- Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained
What you will bring to the team:
Knowledge and skills:
- Demonstrate a good understanding of safeguarding issues commensurate with the role
- Management of a multi-disciplinary team including dispersed staff in the maintenance sector
- Manging health and safety and welfare of operatives and sub-contractors
- Preparing specifications and managing contractors and controlling costs
- Ability to manage challenge constructively and positively
- Good knowledge of ICT systems and able to accurately analyse, summarise and report financial, performance and other data
- Positively support the introduction, development and implementation of new technology and working methods to improve the service
- Keep up to date with developments and innovations in the building maintenance industry and maintain own continuous professional development
- Good communication and interpersonal skills with a strong customer focus and an ability to negotiate in a resolute and fair manner
Qualifications and experience:
- Relevant professional degree/qualification or demonstrable equivalent work experience
- Full driving licence and access to a vehicle, for travel to and from sites
- Satisfactory DBS check is required as part of this role
- Experience of planning, commissioning, delivering and monitoring repairs, maintenance and improvements to void and occupied properties
Your team:
You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.
- Department
- Qualis Property Solutions
- Locations
- Qualis Property Solutions Office and Depot
Maintenance Supervisor
We are looking for outstanding candidates like you to join our team! If you are also looking for a great place to work where you can influence change and add value then apply now!
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