We currently have an exciting opportunity available for an Assistant Operations Manager (Void & Planned Works) to join our growing team based in Loughton, Essex. Your key responsibilities will be to manage multi-skilled trades team and contractors to deliver excellent, customer-focussed services to our customers.

You will join us on a full-time basis in return for a competitive salary between £42,000 - £45,000 per annum plus other benefits including:

- Opportunity to earn a performance related cash bonus of up 15% of salary

- Pension scheme contributions set at 7% of salary

- Life Insurance cover at 4 x your annual salary

- Private healthcare

- 25 days a year holiday, plus bank holidays

The purpose of the role: 

Responsibilities as our Assistant Operations Manager (Void & Planned Works) 

• To manage and motivate the team of supervisors to deliver excellent customer focused services, resulting in high levels of customer satisfaction. To include responsibility for recruitment, training and performance management in accordance with our policies.
• To ensure that all work and activities are carried out in a safe and responsible manner, paying particular regard to standards of cleanliness and tidiness, controlling and minimising noise and dust levels.
• That the client’s key performance metrics are met, and maintenance activities are completed on time, to the correct quality and budget.
• To ensure operatives, contractors and supervisors work within to agreed timescales, keeping, appointments and driving efficiency and productivity levels.
• To collect and monitor individual and team performance information to ensure targets are met.
• To carry out inspections to both planned and voids properties providing detailed reports and specification of works for our client, external and internal colleagues.
• Authorising works, variations and invoices within agreed guidelines and limits.
• To carry out pre- and post-void inspections of properties to ensure value for money and high levels of quality is achieved.
• To ensure that operational ICT systems are updated in a timely manner across all staff, with all works recorded, completed/ closed and costed to enable accurate financial and performance reports.
• Monitoring and driving productivity in conjunction our materials suppliers to reduce unproductive time and to improve void turnaround times.
• To monitor sub-contractors ensuring completion of works within agreed standards and targets.
• To periodically carry out van stock audits and checks to equipment, examples include; steps and ladders.
• Monitoring and implementation of health and safety arrangements such as; auditing, inducting new staff, reviewing training requirements and risk assessments.
• To identify any D&M working in conjunction with internal colleagues and our partner.
• To ensure staff fully utilise any communications and other assigned ICT equipment.
• To work with the Customer Feedback team to investigate and respond to customer feedback as required and in line with our policies.
• To identify and implement or recommend service improvements and innovations.
• To represent us professionally in meetings and forums.
• To undertake flexible working patterns as required to provide effective, customer-focussed services.
• Taking part in the standby duty rota outside of normal office hours.
• Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained.
• Participate in projects to achieve the most effective services possible for the community, partners and the organisation.
• Assist in the monitoring and managing of the profit & loss for the Planned, voids and Aids and Adaptations work streams and ensure that the productivity and profit requirements are met.
• To provide cover as required for other operational areas of the business.
• To demonstrate our core values of working as one team, taking personal ownership, thinking commercially and being customer focused.

Required knowledge and skills:

• Relevant professional degree/qualification or demonstrable equivalent work experience.
• Demonstrate a good understanding of safeguarding issues commensurate with the role.
• A satisfactory DBS check is required as part of this role.
• Full driving licence
• Access to a vehicle, for travel to and from sites.
• Management of a multi-disciplinary team including dispersed staff in the maintenance sector.
• Manging health and safety and welfare of operatives and sub-contractors.
• Experience of planning, commissioning, delivering and monitoring maintenance and improvements to void and occupied properties.
• Preparing specifications and managing contractors and controlling costs.
• Using data to improve services and productivity.
• Van audits and improving van stock on a trade basis.
• Ability to manage challenge constructively and positively.
• Good knowledge of ICT systems and able to accurately analyse, summarise and report financial, performance and other data.
• Positively support the introduction, development and implementation of new technology and working methods to improve the service.
• Keep up to date with developments and innovations in the building maintenance industry and maintain own continuous professional development.
• Good communication and interpersonal skills with a strong customer focus and an ability to negotiate in a resolute and fair manner.