• Collaborate as one team with the Resource Planners, Customer Experience Assistant and other staff across the Qualis Group and Epping Forest District Council

• Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers

• Deal with all initial matters relating to rechargeable work including letters, invoices and records

• Assist as required with documentation and administration within the Repairs Service

• Logging and authorising decorating vouchers for void properties

• Carry out any data entry as required

• Maintaining other records and statistics as required

• Any other duties that may be considered appropriate and necessary to the post

• Ensure confidentiality and adhere to GDPR regulations at all times

What you will bring to the team:

Knowledge and skills:

• General maintenance and repairs knowledge and able to plan works on a trade related basis

• General maintenance and repairs knowledge advantageous, but not essential

• Good communication and interpersonal skills with a strong customer focus

• To maintain an effective and professional approach at all times

• Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services

• Ability to problem solve, balancing customer needs with targets and constraints

• Strong planning and organisational skills

• Provide advice and guidance to customers

• Manage and prioritise own workload to take account of conflicting and changing demands and to meet agreed deadlines

• Good knowledge of ICT systems, including software packages such as Microsoft Excel, Word etc

Qualifications and experience:

• Relevant or equivalent experience in a planning team or customer service setting.
  GCSE or equivalent in Maths & English

• Demonstrate a good understanding of safeguarding issues commensurate with the role

• Experience of working within a target driven environment

• Experience of dealing with challenging situations

• Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person.

Your team:

You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.